Refund Policy
Effective Date: 26-06-2025

Thank you for shopping at aroyaorganics.com. We value your trust and strive to deliver high-quality products. Please read our Refund Policy carefully.

1. No Returns Policy

Due to the perishable nature of food products, we do not accept returns of any items under any circumstances. Once delivered, food products cannot be returned, exchanged, or resold for hygiene and safety reasons.

2. Refunds—Strictly Limited Cases

Refunds will only be considered in the following cases:

• Damaged or Leaking Packaging:
  If your order arrives with packaging that is physically damaged or leaking at the time of delivery.

• Wrong Product Shipped:
  If you receive a product that is different from what you ordered (incorrect item, flavor, or variant).

• Manufacturing Defect:
  If there is a proven defect in the product that originated during manufacturing (e.g., foreign object, contamination, spoilage before expiry under proper storage).

3. Conditions for Refund Request

To be eligible for a refund, you must:

• Contact us at info@aroyaorganics.com or [Phone Number] within 24 hours of receiving your order.

• Provide your order number, clear photographs of the product, packaging, and the issue.

• Ensure that the product is unused, unopened (except to identify the defect), and in its original packaging.

• Allow us to verify the issue, which may include requesting return of the damaged/wrong/defective product (at our cost) or onsite inspection.

Note: We reserve the right to refuse a refund if the issue is not proven, if the complaint is made after 24 hours of delivery, or if we suspect abuse or misuse of this policy.

4. Refund Process

• Upon approval of your refund request, the refund will be processed to your original payment method within 7–14 business days.

• We do not provide cash refunds.

• Shipping charges (if any) are non-refundable unless the entire order is defective or wrongly shipped.

5. No Refunds/Returns in These Cases

• Taste or personal preference complaints

• Delay in delivery due to force majeure or logistics beyond our control

• Orders refused or unclaimed at delivery

• Minor packaging dents/scratches that do not affect product quality

• Products damaged after delivery or improper storage by customer

• Orders placed by mistake or change of mind after delivery

6. Contact Us

For any refund requests or questions, please contact:

• Email: info@aroyaorganics.com